UNRIVALED Record

Our people

 

Unearthed’s expertise in the field of risk management is unmatched. Our senior managers and staff are among the most experienced in the industry and regularly present risk management workshops to schools and institutions.

 

Carefully and thoughtfully selected Program Leaders

 

Our Leaders are responsible for the safety and supervision of eachUnearthed team. Wilderness First Aid qualified, 25+ years of age and with experience in the developing world, they’re real-world educators. They work with the team to develop group dynamics and actively facilitate leadership training while overseas.

 

Carefully selected destinations

 

Our destinations comply with the Department of State safety ratings and travel alerts. And prior to travel, each program has been risk assessed by a member of our Operations team.

 

We sweat the small stuff

 

Preparation. Planning. Details. Our safety record is so impressive due to the amount of preparation for each trip. From thoroughly researching the trek and project, to our stringent leader selection process—we think of every detail to ensure peace of mind.

The record shows: 28 years with no major incidents.

What makes us so good?

“Having my child away for an extended period in a third world country did make me anxious, particularly prior to departure. It proved wasted energy, as early on I could see every detail being taken care of by a very competent team. I thank everyone at Unearthed for making the trip to India a memory I know my daughter will cherish forever.”

 

Stuart Thomson, Parent at St John’s College (India Expedition)

We never sleep

 

Our Operations Support Center is staffed 24/7 while any Unearthed team is overseas. This support team brings years of expertise in managing groups of young people in developing countries to manage any medical or administrative issue that may occur.

 

Overseas resources

 

Our network of in-country partners has many years of experience working on Unearthed programs. They deliver invaluable local knowledge, professional support and tried and tested assistance on the ground.

 

We’ve got you covered

 

All teams are covered by comprehensive group travel and medical insurance. Whether it’s injury or illness, an emergency evacuation, or the need to divert to a new destination, our insurance has you covered.

“I was amazed at all the behind-the-scenes support for our group in Nepal. Before going I wondered whether it was worth engaging with Unearthed, but now I appreciate the professionalism and attention to details we received.”

 

Kevin K - School Leader, CA (Nepal Community Service Tour)

24 / 7  SUPPORT

We never sleep, so you can.

All operations are managed locally and we are always here when you or your child need.

Always prepared, the Unearthed way

Our operations team is the best in the industry, with decades of experience in managing groups of young people in developing countries. Should an issue arise, you’ll not only get a hold of someone, you’ll get to speak to someone you know.

Safety is, and always has been, our first priority. Unearthed risk management procedures are the best of the best—here are a few ways we ensure they remain industry leading.

 

  • Dedicated, fully staffed 24-hour Operations Support and Communication Center while teams are away.

  • 24-hour in-country group management, coordination and support.

  • Comprehensive travel insurance

  • Rigorous leader selection process.

  • Comprehensive medical kit and supplies carried by a leader and staff at all times.

  • Live tracking of team location via GPS, with signal every 5 minutes.

We’ve always got your back

Included in every Unearthed program is our comprehensive travel and medical insurance, an important yet often overlooked part of your trip. The policy covers a long list of things, but here are the important bits.

 

Injury or illness while overseas

Our insurance gives travelers access to a global network of medical facilities, as well as 24-hour contact with Australian doctors. In the unlikely event of an injury or major illness – even in remote locations – our travelers are covered by the best emergency evacuation procedures, no matter where they are.

Emergency evacuation

Should our teams need emergency assistance due to unlikely security risks or natural disasters, we’ll arrange for prompt evacuation at no cost to the traveler.

 

Diverting to a new destination or delaying trip

If there is a situation overseas that affects a team’s ability to travel to their designated country, Unearthed can divert to another destination or delay the trip to an alternative time.

 

Lost items or baggage

Unearthed travelers are covered up to $1,000 should any bags or personal items be lost while traveling on an Unearthed trip.

Expecting the unexpected is just another way of saying “prepare for everything”. We’ve spent decades doing exactly that.

What happens if...?

What happens if the team isn’t able to travel to a destination?


If there is a situation that affects a team’s ability to travel to a designated country, Unearthed can divert or delay the trip to an alternative time.




What happens if we have to be evacuated while visiting our destination?


Should our teams need emergency assistance due to the unlikely occurrence of civil unrest or natural disasters, Unearthed insurance will arrange for prompt, emergency evacuation at no cost to the traveler.




What happens if I get injured or ill prior to departure?


If you have to cancel your trip due to injury or medical reasons, rest up. Your insurance has you covered.*




What happens if it’s a 90 degree day and my child has to work outside?


Our teams are not expected to work in conditions that are too physically challenging for them. We have risk assessments designed around acceptable conditions students can work in. We also constantly monitor trips to ensure these conditions are adhered to.




What happens if it’s freezing outside and they have to trek through snow?


Some of our teams trek in mountainous areas affected by snow at certain times of year. In the lead up to a trek, we keep an eye on weather reports and stay in touch with local partners. Risk assessments dictate an acceptable level of snow cover for a team to continue, or contingency plans if snow coverage poses a risk to the team. Treks can also be re-routed, with predetermined evacuation points utilized, if snow levels change dramatically during a trek.





Still have some questions? Get in touch

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